Terms & Conditions
Last updated: 29 July 2026
1. About these terms
These Terms and Conditions govern access to and use of the Nexora Labs website, platform, client portal, CRM tools, consultation services and related digital services.
2. Acceptance of the terms
By accessing the website, creating an account, requesting a consultation or using our services, you agree to these Terms. If you do not agree, you must not use the relevant service.
3. Services
Nexora Labs provides business automation, AI-assisted workflows, CRM tools, reporting, consultation and related technology services. The exact scope of paid work will be defined in a proposal, order, subscription plan or separate written agreement.
4. Accounts and security
You are responsible for providing accurate information, protecting your account credentials and notifying us promptly of suspected unauthorised access. You must not allow another person to misuse your account.
5. Acceptable use
You must not use our services for unlawful, fraudulent, harmful or abusive activities. You must not attempt to bypass security, interfere with the service, introduce malicious code, access data without permission or infringe third-party rights.
6. Proposals, pricing and payment
Prices, deliverables, payment schedules and subscription terms will be stated in the relevant proposal, checkout page or agreement. Unless otherwise stated, fees are exclusive of applicable taxes. Payment services may be processed through Stripe or another authorised payment provider.
7. Subscriptions and cancellation
Where a service is provided by subscription, billing will continue according to the selected plan until cancelled. Cancellation terms, renewal dates and access after cancellation may depend on the selected plan or written agreement.
8. Client responsibilities
Clients must provide timely access, information, decisions and permissions reasonably required to deliver the agreed services. Delays or inaccurate information may affect delivery dates, performance or results.
9. Artificial intelligence
AI-generated outputs may contain inaccuracies and must be reviewed before being relied upon. Nexora Labs does not guarantee that every recommendation, forecast, summary or generated output will be complete, accurate or suitable for a particular purpose.
10. Intellectual property
Nexora Labs retains ownership of its platform, software, templates, processes, branding and pre-existing materials. Ownership or licensing of client-specific deliverables will be determined by the applicable proposal or written agreement.
11. Confidentiality
Each party should protect confidential information received from the other and use it only for the agreed business purpose, except where disclosure is required by law.
12. Service availability
We aim to provide reliable services but do not guarantee uninterrupted or error-free availability. Maintenance, provider outages, security incidents or circumstances beyond our reasonable control may affect access.
13. Third-party services
Our services may depend on third-party providers such as Vercel, Supabase, Resend and Stripe. Nexora Labs is not responsible for failures caused solely by third-party services outside our reasonable control.
14. Limitation of liability
To the extent permitted by law, Nexora Labs will not be liable for indirect, consequential or special losses, loss of profits, loss of business, loss of data or loss arising from reliance on AI-generated output. Nothing in these Terms excludes liability that cannot legally be excluded.
15. Suspension and termination
We may suspend or terminate access where these Terms are breached, payment is overdue, security is threatened or continued use creates legal or operational risk.
16. Changes to these terms
We may update these Terms when our services, pricing, providers or legal obligations change. The latest version will be published on this page.
17. Governing law
Unless a separate written agreement states otherwise, these Terms are governed by the laws of England and Wales, and the courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights.
18. Contact
Questions about these Terms can be submitted through the contact form on the Nexora Labs website.
These Terms are a general operational template. They must be reviewed and completed with the legal business name, registration number, business address, professional email and final commercial terms before full launch.